Hazelton's Canada
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This company is absolutely awful
This company is absolutely awful. To quote CBC: Customers of a Toronto gift company are warning other consumers about food baskets they ordered that were reduced to spoiled, rotten messes by the time they arrived. Fred Wood said he used Hazelton's service in hopes of giving his sister a happy birthday. "It's disappointment in a basket," sighed Wood, who spoke to CBC Toronto from his home in Peterborough, Ont., where he's a professor at Fleming College. For his sister Susan's mid-July birthday, Wood used Hazelton's website to order a gift basket with more than $200 worth of fruit and cheese, and a custom chocolate cake. It was supposed to be delivered the same day. Five days later, the basket landed on Susan Wood's front porch at her farm in Rockwood, Ont., about 83 kilometres northwest of Toronto. "It was a gooey, liquefied, sticky mess," she recalled, the scorching summertime temperatures peaking in the mid-30s. The cake was so "squished down that it looked like chocolate pancakes," she said. As for the gourmet cheese and candy apples — well, forget about it. According to the Better Business Bureau (BBB), Hazelton's has an F rating, the lowest the bureau gives out, for failing to respond to customer complaints. In the last three years, there have been 89 complaints about the company on the BBB website, with the company failing to respond to 81 of them.