Wessex Internet
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Stuck with this awful service, cannot recommend.
Swapped from BT because BT service was so awful, and for the first year or so we have been happy with Wessex. However the service has now deteriorated to the point where it is not fit for purpose. We are paying over the odds for download speeds that never materialise, latency is slow, the connection cuts out regularly throughout the day, and the hub is so weak that the signal barely reaches from one end of the house to the other. Customer service is shoddy. Emails are ignored or dealt with in a very offhand manner, and nothing is ever followed up. They know we have very few options in the countryside and they cannot be bothered to help us. Update 14th April - upgraded to 3 stars. We have been in touch with Wessex since my original review, so not sure why the reply below says that we have not. We were given £10 off one months fee as recompense for months of appalling service. However, the service has greatly improved since the mast was upgraded, the disconnection problems have mostly stopped and the service is much steadier.