Leaf Home Water Solutions
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Leaf Company installed a water…
Leaf Company installed a water filtration system at our home, for which we paid nearly $13,000. We were initially informed that the main issue with our water was the odor, and they assured us that the equipment would resolve the problem. However, the smell persisted, and we later discovered that it was due to sulfur in our well water. Despite numerous calls to the company, no solution was provided. Ultimately, we had to hire another company to install a sulfur filter in addition to the system we had already purchased. After weeks of trying to get in touch, we finally received a call from someone claiming to be the regional manager, who said they would send a technician. At this point, it seems that Leaf Company is either unable to support their own equipment or is running some kind of scam. The technician from Leaf Company arrived at our house around 8 p.m., a full six hours later than the scheduled time, in the middle of heavy rain and complete darkness. He simply cleaned the salt from the system and never checked the power, as he was never informed by the regional manager what the actual issue was. Afterward, the manager called me, claiming there was a power problem, which the technician had supposedly reported. However, the technician couldn’t have mentioned this to me because he wasn’t even aware of the issue. The manager then continued to argue with me and asked me to personally check the equipment. What’s the point of paying close to $15,000 for a water filtration system if the company can’t even provide proper support for their own product? At this point, it feels like Leaf Company is either completely incapable of supporting their equipment or running some kind of scam. Extremely disappointed.