I purchased a BBQ and natural gas…
I purchased a BBQ and natural gas conversion kit, only to find out the kit wasn’t compatible with the model. While the confusion may have stemmed from unclear product listings, I was shocked by how unwilling the company was to help resolve the issue. Despite explaining the situation and the added costs involved, they refused any exchange or support due to rigid return policies. As a professional builder, this was frustrating and embarrassing. Very disappointing outcome and poor customer care — I won’t be buying from them again.