DC Law
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Extremely poor Customer Service for First time Buyer
I dont want to give out names, but it has been a daunting experience working with DC Law. All the numbers and email address provided on my dashboard of my case workers never work. The amount of emails and phone calls I have made to my case worker, I have not heard even once. I have been working with them since January 17th and not once I have spoken or received a response to my emails from my case worker. I understand my first case worker was off sick, but they assigned the case to a lady who is supposed to leave the office in 2 weeks and all she said was, she is not aware of my case. After she left they have assigned me a new case worker and my calls always go to voice mail. I feel cheated and don't find true value paying 2x the amount to DC law whereas I could have simply gone to my local solicitors for half the price I paid to dc law and with such poor Customer experience. I cant believe I took the word of my estate agent and Mortgage broker, William H Brown, and chose DC law I am tired of not hearing back, and hence I decided to post it to trust pilot. Can someone please reach out to me?