Apex Car Rentals Australia
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Rude Staff on Phone
When I arrived at Cairns airport the instructions I was provided on picking up my keys were not clear. The air hostess on my flight also read the instructions and explained the room location to use a phone to ring to inform of my arrival did not exist. I rang the 1800 number provided and was very rudely told to read the instructions emailed to me. I explained I had and was very rudely informed where to pick up the keys - nothing like the instructions I had been emailed. Having to return the car to their business address and be driven to the airport rather than being able to return the car to the airport is extremely inconvenient because the reason for hiring the car is to provide independence. I will never use this company again and I will advise everyone I know not to hire from them.