Infinity Motorcycles
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Wrong item sent - didn’t honour Black Friday Deal
I ordered an Oxford Boss Alarm on a Black Friday deal for £51.99 (reduced from £59.99). On the dispatch email it stated they had dispatched the Non alarmed version of the Oxford Boss and when it arrived I realised it was the wrong item. I called Infinity Motorcycles and spoke to a customer services assistant (Dani) who said she’d never seen this before and would send a returns label and email me once she’d spoken to a manager. She emailed me back shortly and said I’d have to pay at extra £48 for the Oxford Boss Alarm which was only retailing at around £60. I pointed this out to Dani and she admitted her error but still did not offer me the Oxford Alarm Boss which I’d purchased for £51.99 unless I paid an extra £8 to make it the current price, not the Black Friday deal price. I declined to pay this based on the fact they had offered me a deal and then sent the wrong item and then told me to pay more to get the item I actually ordered. Any normal company would have sent the correct item and not demanded £8 more now a Black Friday deal had ended. I did get my refund authorised within 4 days, however this has been a Poor experience.