Zen Internet
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Customer Service (Matt) is outstanding!
Although I can't comment on the broadband service itself just yet, the customer support I received from Matt at Zen has been nothing short of exceptional. After moving into a rural property, I discovered that although Openreach showed full fibre availability for my address, every provider I contacted said I couldn't get internet at all. BT and EE (the closest thing I felt to Openreach) both told me they couldn't help with no interest, and with no way to contact Openreach directly, I was stuck. That is—until a neighbour recommended Zen, and Matt stepped in like a hero. He took the time to resolve everything with Openreach and got us set up for full fibre installation (still pending, but this review stands regardless). Matt gave me his direct work line—a lifesaver—and consistently followed up with updates and reassurance. His genuine care and dedication to helping me through the process was a breath of fresh air - seriously. Even after all he had done for me, he wasn’t pushy about signing up, which made me trust him even more. Despite other providers being slightly cheaper, I’d happily pay a bit extra for this level of service. Thanks to Matt, we’ve chosen Zen and are now awaiting installation. I hope a manager notices this review because he is an asset to your company and I will be recommending it to everyone - thank you!
