Routes Car Rental
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Worst rental company ever
Worst rental company ever. Waited 45 min for a shuttle after checking in on their app as directed. When I called the agent told me a driver that was near us was loading passengers then would come pick us up. I watch the tracker he was in the same spot over 30 min and when he arrived after the call he had no other passengers, then told me he was going to wait there another 20 min, which i said I've already been waiting an hour and I would have rented from another company had I known this. He obliged and we drove to the rental center. When I got to the rental center I was charged a $500 deposit for a $24 rental that I had already prepaid for and told the insurance policy i paid through the rental service would not be accepted, so I had to provide my personal insurance number, not an issue but I am Jaf already paid for their rental insurance coverage when i booked the car. They tried to change my car to a lesser because initially I refused to give them any thing additional. The agents in the facility were absolutely rude to ever customer in there. The only nice person I met was the attendant at the exit. I highly recommend not renting from them. I told them I will never rent from them in the future. They will try to swindle you out of additional money and hidden deposits which they said are on their site but I never once saw until I went and dug through the fine print by location on their website. FYI their deposits can range from 500-2000 had to dig through their policy page but found that.