PSA Finance UK Limited
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Fraudulent charges, ignoring the law
Just a really bad, scamming company. I paid the end of my contract settlement and I noticed they were still scheduling to take the amount out again. I called and they said this was sorted and my account was closed. This obviously didn't happen and they tried to charge me nearly 5k twice. When I called they said there was nothing they could do about this. I asked for them to delete all of my information as i wanted no further dealings with them and was told they can hold my details for 7 years. This is completely against the law as customers have the right to request marketing information and the right to be forgotten. Part of the reason I even want this is because I do not trust them to have any access to my bank details and feel the need to tell them that any further transactions they try I have not consented to and will be fraudulent. This is how terrible and untrustworthy they are. Terrible customer service, they are slow at getting back to you and have shady, borderline illegal tactics. I submitted a request for my details to be deleted a month ago and have not heard back. I am considering taking legal action just to make sure I am safe from them.