Thornley Groves Estate Agents
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Possibly the worst out there.
The original estate agents managing the rent and agreement with our current property went under, and Thornley Groves stepped in to take charge of our tenancy management. We had faults with the property which we addressed to them as soon as they took over, to which they kept passing us over to a different agent and none were resolved. We had to contact the maintenance gentleman who worked directly for the landlord to assist with fixing broken walls, doors and eradicating a mouse problem. Our home is kept clean and tidy and we are respectful tenants, and re-did the entire garden space. When the period of tenancy was coming to a close, we were not considered at all to re-new said tenancy and promptly spotted our house on the market to which we had no notification. We elected to contact them to re-new, and they informed us the rent would be going up. We challenged this as they did not commit to re-doing the ancient kitchen from 1972 or providing an extractor fan and would still increase the rent without these promises being made. As the renewal failed, we were then subject to surprise visits from potential new tenants who showed up (one time without an agent to represent!) for a viewing, which we had to decline due to no notice whatsoever. They have also been unhelpful with going further to assist with locating other similar properties and provided no guidance. Very quick to collect the rent or get in touch about it, and very slow to address any concerns. We will be refusing any further business or association with the agency for the forseeable future. Avoid at all costs.