Routes Car Rental
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PROTECT YOURSELVES DO NOT RENT THROUGH "ROUTES RENTAL CAR…
DO NOT RENT THROUGH "ROUTES RENTAL CAR !" This was by far the WORST, SHADY & UNPROFESSIONAL experience I have ever had. I Booked through Super.com, as did several other customers who had the same experience. We arrived to Denver Co. had to take a shuttle 20min away for pickup and wait 2.5 hours before a car was available. According to staff they were out of vehicles so we had to wait for cars to arrive and washed for us to rent. There were more than 50 people in the lobby waiting so it was obvious they double & triple booked. Once you got to the front there were tons of hidden fees & because Routes is based outside of the US half the staff did not understand English so it was difficult to communicate & if you tried to contact them before, during or after your trip with questions or concerns you can not get a hold of Anyone. The employees care less about customer service & don't even address you professionally. When we returned the vehicle, the process was to leave the car with keys on the dash and go about your day. I had questions since the beginning of the rental process was so shady. I wanted a receipt & make sure they knew the gas tank was full. They ignored my request. There was a young lady sitting in the front seat so I asked if she was checking in my car, she ignored me the entire time and was on her phone texting. Not once did she looked up or acknowledged me. After several times of asking She verbalized everything would be emailed. I still haven't gotten an email & when I called to ask for it to be emailed I was told they couldn't do anything about it. So end of the day it looks great upfront but I fear I will be paying close to 900.00 for a rental that should have only been 300.00 for the weekend. It's a SCAM protect yourself and pay a little more for peace of mind.