Horrifying experience with their support
So here is how things went into a shitshow for months: 1. The so called Dreame delivered a faulty device which was smelly and felt like an electric short circuit/burn 2. Report it for return..that process took me 3 weeks because they wanted picture of my device burning..they constantly asked for pictures of my problem, and i was like how can i provide a picture of a fault which is not smelling good 3. After a lot of shitshow, they finally give me a RMA number to return the product, and then they expect me to drag a 20kg product to a dropoff point--which I declined because its not my problem 4. They agreed to come and pickup the product, and sent DPD/or some carrier- who came and picked up the product and did not give me any proof or anything 5. I was assured because Dreame customer support confirmed of pickup happening 6. I also received an email from them, which confirmed arrival of product at their warehouse 7. After which things changed, all of a sudden, they changed their tone, and say that the device was never picked up in the first place-- are you serious?? Until now the case is pending and no resolution has been provided from Dreame. I filed for chargeback with Amex.