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The customer service agent was friendly, helpful and efficient, Dealt with both the issues that I called about, with the desired solutions confirmed by email in a matter of minutes
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I completed the Intrepid "Explore Vietnam" trip at the end of 2023, and enjoyed a fantastic trip. The tour was described as "Basic" which was reflected in the very competitive price, but the standard of accommodation and the quality of venues was certainly much better than the "Basic" label implied. The tour guide, Lucky, was probably the best organised and informative guide I have ever travelled with. A great trip, that I would recomend to anyone who wishes to discover the treasures of Vietnam.