Gymshark
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Horrible customer experience
The customer service is a bot that runs you in loops. And when you are supposed to reach a live agent responses are about 15-20 minutes in between and I suspect still a bot as all responses we scripted with formatting. All I needed was for them to chase a delivery that is almost a week late. After over an hour of effort all I got was a free delivery coupon for my next order (yeah right) and the tracking link which hasn't been updated in a week. My issue here is with the incredibly bad customer service. Update: sorry the below response is not good enough. No new information was provided. That is the point, excuses are not going to change anyone's opinion of the service. Please take this seriously, and actually attempt to locate my order would be a step in the right direction.