Tesla
View company profile →
Awful Service
Financed a pre-owned Tesla purchase for my son from Tesla Bristol. They require the purchaser to pay upfront for the car before viewing it with the option of rejection if it doesn't come up to standard. When we saw the car the presentation was awful. It had several chips down to the metal and scrapes along the bottom of the car where it had probably impacted a speed bump or such. Furthermore, it hadn't even been cleaned properly. The people at handover said they viewed it as acceptable, but we decided to reject it. We were told a refund would take up to 14 days, which we thought was unreasonable. However, after 2 weeks the £200 deposit has been refunded but the balance of almost £22,000 it's still outstanding. Tesla say that it has been processed but the bank have no record and have asked for payment confirmation from Tesla. They seem to think that because the initial £200 deposit has been refunded the process is complete. The upshot of all this is that my son has no car and I'm down £22,000. It's no wonder Elon Musk is a billionaire.