Musely
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Musely charged me for/is shipping a prescription I cancelled & which they already sent me a week ago
On April 29, 2025, I canceled my soon-to-expire prescription on Musely’s app, after receiving a reminder from them that it was set to expire at the end of May. It was a medication they had just fulfilled and shipped to me on April 27, 2035. I made sure to take screenshots of the in-app cancellation and the email confirmation they sent me. Well, today I just received notification that Musely charged me for, compounded AND shipped the same prescription that I just received LAST WEEK, even though they typically ship them a month or so apart. Now they’re shipping it and I can't cancel the order. I have screenshots of my order history showing Musely’s fulfillment of this same prescription last week, and the cancellation confirmation Musely sent me last week. I had no problems with Musely until I tried to cancel this prescription and I can’t reach a live person.