delivery.com
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May need to call customer service multiple times to get results.
I called again today and was helped in minutes. My account was reactivated quickly. It seems I just got a bad manager that didn't represent the company as whole. Upping my rating from the 1 star to reflect that the issue was actually resolved and that I may have just gotten a bad supervisor who may not be representative of the company. ORIGINAL MESSAGE: My account was hijacked and my name/address was changed and an order was made with my credit card. They automatically detected this and locked my account and canceled my order and refunded my money. So far so good and kudos for this part. However when I called to unlock my account they said they could not unlock my account and that I could not open a new account. After a few escalations I asked the supervisor directly if "I [My First/Name]" am not allowed to use delviery.com and he said that I am not. I have no recourse for this no way to escalate. Additionally I asked if my girlfriend made an order would she get flagged for having the same address as me and they said it's possible but they could not say for sure so now she is effectively banned as well as long as she lives with me. This is unacceptable and disrespectful, all loyalty points lost as well. I know no company is required to give me service but to outright get banned from it because my account was stolen is adding insult to injury and frankly feels dehumanizing. I was victimized by both whoever hijacked my account and delivery.com itself.