FIXD
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Not worth the money and poor customer service
Had the unit and the service since 2020, got talked into getting the Premium service. Only thing I've used it for other than a couple of scans was to reset the check engine light. Forgot about the auto-renew in 2021 but didn't realize it until a month or two later so I didn't dispute the charge but like an idiot, I didn't cancel it right away thinking I'll just use the rest of that years service. Now in 2022, I see the charge go through again so I called them literally one day after the charge was made. My first call was with a gentleman that said he was going to try and put the refund through for me but to wait a week for it to go through. Nothing. I call back and speak with a young woman who tells me now that they CAN NOT issue a refund. I asked if there was anyone else I can speak with since I barely used the service before and I tried cancelling and getting a refund the day after it was charged. She said she can escalate the issue and send it to her supervisors and that someone would get back to me in 24-48 business hours. That was Monday, 11/7. Surprise surprise, no one reached back out to me. I call today and I'm told by the gentleman that answered the call that they do not do any refunds once the charge is made. I even asked if there was a way I could be charged for just a month instead of the whole year since I was a day late from cancelling it and he said no and told me it's in their terms and conditions. I explained that any merchant that can charge you absolutely has the power to issue a refund but they're just hiding behind their terms and conditions so in my eyes, it's there for them to keep your money even if you don't want or are not happy with their service. I also asked to speak with a manager or supervisor since I was supposed to be contacted by one a week ago and he informed me he was the supervisor (of course). So I know legally there's nothing I can do. But I've worked in hospitality and customer service for over 20 years and if there's one thing I know, it's that word of mouth is the best way to help or hurt your business. So I will ensure to go out of my way on review websites, social media, and any other outlet I can use to let people know to not purchase or use this service. If I'm going to be spending $70 for a year of service that I'm not going to use, I might as well let other people know as well so the same thing doesn't happen to them. I do want to give a shout out to Tracy who actually helped me cancel the subscription today. She was the one person that actually helped me out of the four people I called and spoke with at FIXD.