Car & Classic
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Good final outcome but process frustrating at times!
I found that most of the people I dealt with were very helpful. However on calling your telephone number I left numerous messages and it took a long time for someone to come back to me. My main concern was when the Auction finished and did not reach the reserve. I tried to phone up many times and speak to someone about it, but all I got was the answer phone and left a message and no one spoke to me until the following evening. This meant I lost the 2 highest bidders due to the time it took to contact them. I feel your answer phone message should say you have reached Car & Classic and not just 'please leave a message'. However, 2 people stood out by being very helpful and efficient. They took time to listen, advise and help me through the process. They made me feel like a person and not just a number. They were John Robinson and Graham Eason. My car has now been sold and it was collected yesterday for its onward journey to Australia. Thank you. JJC