Electric Life
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Non existent customer service
Non existent customer service. VERY disappointing service. T's & C's state delivery within 3/5 days! 16th - Bike ordered, no updates received. 20th - Rand for an update, they had no idea about delivery, I requested a call back. 21st - Rang again as no call back received. They advised they have changed couriers, apparently their new couriers doesn't provide delivery details? 26th - rang again. I received further excuses regarding new courier company and was told I'd get an update. 31st - Rang again. Rueben was obviously bored of my calls and was rude. I requested to speak to a manager, he said noone in, he did advise delivery is booked for 3rd, which will be 18 days after ordering! I have requested a call back from a manager. Emailed customer services for their complaints department contact details, received a reply - they have no complaints department! Got couriers details and will deal with them directly. My partner ordered a bike from MTB Monster, she revived the bike within 4 days, with suspension fully set up, a free mudguard and regular communication!