stonehouse

May 12, 2020

Disappointment.

I am very disappointed at how unreliable and uncommunicative this company has been. To start off with, we have had to call multiple times to see if we were even approved or a candidate for a home we applied for. After a week of calling we finally got an answer and a lease sent to us to look over, we submitted out deposit and lease back within a few days. As we finally got permission from the property manager to look at the home during the pandemic, we saw MANY concerns with the home. The home was FILTHY. Scratches from previous tenants animals that ruined the door frames, nails, screws and holes in all the walls, scratches and dirt covering the walls. This doesn't even begin to describe the damages we saw. We raised our concern and was told that the house would be cleaned and ready by the "move-in" ready team. Mind you, this was two weeks before our scheduled move in date. The day comes where we get our keys to start moving out stuff into our new home.... and not one thing was cleaned or repaired. The home was just as dirty when we first saw it and every nail, hole and scratch was still on the walls. They claimed that someone did go out to clean it but the pictures I took did not show that anyone has done a thing. I sent many pictures on a google drive ( yes that many pictures) to the company and expressed our frustration. We weren't able to move our stuff in that day because we felt dirtier than when we walked in. If I knew this would be the condition of a home they expected me to move into, we would have never signed a lease here. It took many, many calls and emails to get someone to clean the house again for us. This is 4 days into our lease that we still weren't able to move in. They sent one lady to deep clean a 3 bedroom home, she was very nice and was walked around the house to show her everywhere that was exceptionally disgusting. After she left, there was a minor improvement, but there were still so many areas that were sticky and dirty. There is a huge hole in the wall in the garage and one of the pillars on the back patio is rotten, and yet still no email back with an update to repair these severe damages, with the pillar being a hazard to fall on one of us because it isn't attached to anything currently. The lease states "AS-IS" condition, but morally this is not a condition that anyone should ever have to move into. Getting fresh paint, holes or nails and screws repaired and filled and a deep cleaning are things are fall under the category of "move-in ready". It is VERY evident that this company has a different definition and doesn't care about the homes or tenants that occupy them and pay the bills to the investors and them. During such a hard time of a pandemic you would think they would care a little more about the cleanness and care for the future tenants. They clearly want to save any penny they can by skipping out on maintaining a home for tenants to rent out. As a investment property owner myself, I would NEVER do this to ANY of my tenants. Safe to say, I would not rent a home from Darwin Home again.