National Car-rentals
View company profile →
Watch Out For Their Frauds
Picked up our rental at Southampton and two days later scratched the passenger side door avoiding a head-on with a truck traversing a narrow stone bridge in Wales. Door & mirror still worked fine and car was good so we reported the cosmetic damage and continued travelling for the next couple of weeks with no issues. When we returned the car damage was noted and our £200 damage deposit was refunded but they charged us £5,000.00 as a repair “estimate” saying we would be refunded the balance. Since then the only itemized bill was to replace the tire, about £180 including a bogus “admin fees” of £60. So they are holding £5,000 of our money but charge the tire repair to our CC on file. Presumably since the deductible was supposed to be £1,500 they send us a notice that they are refunding £3,500 but never process it. When we request the repair estimate they refuse and send us a page with four lines of numbers including the tire repair which was already billed and paid, another bogus “admin fees” and even the old con “loss of use” charge that was exposed and cost, I believe Hertz, millions decades ago. (They need to prove that every car in their fleet for the entire country was rented that day in order for them to claim they lost revenue while the car was being repaired.) Anyway, they credited our account for some, unsubstantiated number (around £1500) but refuse to supply any detailed documentation. We have insurance to cover any loss but how do you claim for amounts just pulled out of thin air? When we ask for documents they just send the same rental agreement, damage report, tire repair (done and paid for) and keep our remaining £3,500. Beware!