Tesla
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Model 3 Long Range steering vibration…
Model 3 Long Range strange vibration through steering on day of collection. Reported via Tesla app. 5 dealer visits in 5 weeks, one new set of tyres, 3 wheel rebalances and no better. Steering shudders at 28-32mph, 37-39, 44-47, 51-54, 65-69mph. Even though 2 separate technicians agreed there was vibration and it was not normal, Tesla have given up because they can't find anything wrong and are fobbing me off with "it's a known characteristic". As car is on personal lease with Tesla Financial Services, they have to reject the car, not me. But clearly they are in bed with Tesla so have said it's not grounds for rejection, so tough s£!t Mr customer. Now with Financial Ombudsman, let's see what happens next. Such a pity. Car is good just Tesla customer service is pathetic and they really don't seem to care. When there is more competition and choice in the market, people will choose based on things that RETAIN customers in the long term. CUSTOMER SERVICE. Tesla will be demoted to the history books.