TurnKey Vacation Rentals
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HOLY MOLY this company is a J O K E
HOLY MOLY this company is a J O K E. We paid $7200 for a cabin in Tahoe for a two day stay on NYE. First of all the owner “accidentally” locked the thermostat so we had no heat!! The living room fireplace was broken so we all freezing and wore snow jackets in the house. After they “unlocked” the thermostat two hours later, we wondering why it’s taking forever to warm up the house….why? Because the owner also set a limit on the temperature so it kept turning off when it hit 65. After complaining the whole night, the owners finally took off the temperature limit around 9pm so the house didn’t warm up till 1am. We couldn’t even bathe the kids and they started to get runny nose because it was THAT COLD! It’s snowing outside!!! There was hair in the shower and some of the guest bedsheet downstairs …$7200 and we don’t even get clean sheets?? No heat?? The ad said PET FRIENDLY. I confirmed through messages, agent on the phone and they all reassured me jt was a pet friendly home and paid extra $200 pet cleaning fee. We get to the house and there are “no pets allowed” sign everywhere! I even brought this up when I was dealing with the thermostat issue. She told me not to worry since we already paid the extra cleaning fee. Fast forward to 18 days later and I get a text messaging saying that we need to pay $500 for bringing dogs to the home. Excuse me? Dogs urinating on the driveway? How can you tell? There was a snowstorm for god sake. We paid extra so you can clean the dog hair? They didn’t even offer us early check in or late check out when no one was booked after us. How do I know? I know because the agent I spoke to (friend forgot a pair of shoes) confirmed this 2 days later. So no update regarding the shoes but I get a text message 18 days after our stay….we need to charge you $500 for bringing dogs to a non pet friendly home and they urinated on the driveway and front entry. Are you serious? How can you tell when there was a snowstorm? Did tbe urine somehow stain the driveway past 10” of snow? Seriously, it’s like a never ending nightmare. Dont ever book with this company…