BR
Browns Fashion
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Wrong product delivered,waiting on decision for refund
Ordered 19-69 rainbow bar perfume fir my wife's birthday but wrong perfume was delivered even though packaging showed the right product. Raised issue by email with photos, but no response until I called the customer services. After 3 working days they are still looking into the return process and refund as they don't accept returns on perfume. No further help despite several follow up calls and emails. I had to get actual perfume from another store for my wife's birthday and still no word on when I'll get a refund for their mistake, even though I'm well with rights of my consumer rights on distance selling.