If I could give a minus score, I would
The lack of communication is so frustrating, I'm still waiting for our conveyancer to respond to emails sent in FEBRUARY. Voicemails go unreturned, we are constantly having to repeat problems that we are having, I honestly do not know what we need to do just to get the most basic of communication out of these people. Our eWay portal access was removed, so we weren't able to see what was going on with the sale/purchase. We asked for it to be reinstated, which took much longer than it should have done. When it was reinstated, it was for a purchase made in 2017!! We still have no idea what is going on with our current purchase, we've asked our conveyancer several times to get this sorted and yet, we still do not have access. At this point, I can only assume that denying us access to these documents, yet still sending texts to say "there are 9 tasks outstanding" means our conveyancer is actually AI and not a real person because surely, no-one is actually THIS incompetent. I can't believe we're actually paying for this "service". It's been painful the entire time and we have no patience left. It's a shame that it feels there is no other alternative than to start leaving bad reviews everywhere because if their normal day to day service is this poor, I can only imagine the pure despair their complaints process will bring. Definitely avoid using JS Law if you can, do not accept them as a recommendation from your estate agent like we did, you will regret it. Update 7th June: I responded and gave the case number in response to their query below - I am not shocked that I've heard absolutely nothing back because JS Law are incapable of actually doing anything. eWay access still not sorted, and I truly believe the positive reviews here are fake, they must be paying for them. Absolutely useless company.