Mike Harris Aerial & Satellite
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Sadly Disappointed and out of pocket, unnecessarily.
Sadly, it appears that there was a total misunderstanding when I contacted this firm. I clearly stated that my TV would not turn on. I was offered a free same day call out, which I excepted. I advised the receptionist that I had tried turning the tv on and off and also changed the batteries in the remote. All to no affect. I also told Ben, the engineer the same when he arrived. He looked at me quite puzzled and I actually asked him if he had ever worked on a 'Hisense' tv because he looked so confused. He just advised me that he had worked on numerous tv's and told me a diagnostic check would cost me £75.00p. I said that I was told the call out was free and his reply was 'I'm here'. So, I thought ok, lets have this 'diagnostic' check. This turns out to be exactly what I had done and had told him and NOTHING else. I assumed he would actually take the back off my tv and do some internal checks, but this never happened. I ended up with the impression that he did not carry out tv repairs. If this was the case, seeing I was so explicit when I spoke to the receptionist why on earth did she accept this job. Why did she not tell me that her firm does NOT repair tv's. I have ended up paying £75.00p. for absolutely NO REASON and to make matters worse. The company have not even bothered to reply to either my letters or emails. I am thoroughly disappointed at the lack of manners and service I have received.