Regain
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Feels like a scam
I signed up with Regain as my partner and I were looking into couples therapy and upon first glance I thought Regain seemed decent. When signing up with Regain, I felt uncomfortable having to pay up front first before being matched with a therapist. I got in touch with the Regain team requesting a refund as I hadn’t used the service, nor did I want to any more. I had a confirmation email saying that my query had been logged and that someone will get back to me within a business day. A few hours later, a woman from the team named Krystine emailed me to say that of course there’d be some trepidation, but nonetheless if I still felt the service was no longer needed then all I needed to do was reply back to the email thread requesting the refund. I did so but heard nothing back. I messaged the team from the Regain app and this time I didn’t get an email to say that my message had been received. A few hours later I check to see that I’ve suddenly been matched a therapist. I messaged the Regain team from the app again to say that I don’t want to be matched to a therapist and that I’d want a refund. Still no confirmation to say that they’ve received my query and that they will get back to me. It’s frustrating as I feel like I’ve been conned out of my money for something that I longer wanted to use. Please avoid using Regain unless you absolutely have to. The way they require payment first before getting you connected with a therapist seems like a scam - especially with other reviews stating that the therapists seem to cancel sessions out of the blue. Update: I’ve now received notification that a full refund will be given. Let’s hope they stick to their word!