Tesla
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ZERO is a more realistic score
Not only is their product beyond useless and fails regularly but their Customer Service levels are deplorable! Call backs never materialise, Supervisors “don’t take calls” and there is no clear complaints process available. 48 hours After their useless Model 3 broke down, I’m still here without any mobility…..they took my car to a service centre 45 miles away because the nearer one (still 23miles away) was “busy”……they then expect me to undertake a journey at my cost to go and collect a loan car (despite initial suggestions that a rental would be delivered to me). After 42 hours of frustration, they offer me an Uber voucher that covered approximately 75% of the cost……this Uber voucher appears not to work to which Tesla inform is “Ubers problem now”………..if this were any other OEM they would have had a courtesy vehicle delivered me to within hours of their product failing. It is evident that Customer retention is not high on their agenda.