Hazelton's Canada
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Poor Customer Service
I placed an order and although I opted for 2 day delivery (I will admit I missed the part about "business days"), their web page advertises shipments 7 days a week. I ordered for a delivery for a Monday assuming after they confirmed my order that it would be shipped on Saturday. My order included cupcakes and a balloon. I received notification that my order was shipped on the Thursday before. Because they confirmed it was 2 business days, it was going to arrive on the Monday, which meant the cupcakes and balloon would be on the delivery truck over the weekend and arrive 4 days after shipping. Needless to say, the cupcakes were not fresh and the balloon deflated. I had included a bottle of wine in my order so the whole thing was over $100 with shipping. I criticized that no one thought to point out to me my mistake so that I may change the delivery date (which i would have done to avoid a ruined birthday surprise and even paid extra), but there was no response and so they will take your money and order but not care about customer service. Since preparing this review, the order arrived (March 13, 2023) - the CUPCAKES WERE TOSSED ALL OVER THE BOX WITH ICING EVERYWHERE AND UNEDIBLE AND THE WINE WAS A SUBSTITUTE FROM THE SHIRAZ I ORDERED TO SOMETHING NOT EVEN A SHIRAZ AND NOT SOMETHING THE BIRTHDAY PERSON WILL EVEN DRINK.