Water Babies
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The manager of this company was…
The manager of this company was extremely unprofessional and rude to me via phonecall today. I called to change class venue as we are relocating. I asked if the changing facilities at the venue are any better than those at Derwent as at class today it was very overcrowded and there was little room to change the baby. I advised that there were many family members poolside taking videos. He told me that this was not the case last week. And asked why we weren’t there last week. I proceeded to tell him that my little girl was recovering from bronchiolitis and continued to have a temperature and we had informed the class instructor prior to the class that we would not be attending. He told me that other parents usually take their children to class even whilst unwell to help clear their chests. I said that in my opinion this is not safe for a baby and also not safe for other children as RSV is highly contagious. It does not sit well with me that he encourages people to take their children to swimming whilst unwell. Also, it is absolutely not for him to suggest that my child should have been at class - I am perfectly capable of deciding if my child is not well enough to attend a swimming class. Not to mention that they have cancelled two classes before without sufficient notice. Other than the cancellations, we have had no issues up to now. The instructor was excellent. The business model is shockingly poor. They have charged us for the remaining two classes even though I asked to cancel. He also hung up on me at the end of the phonecall. When I informed my husband of this phonecall, he was mostly disgusted that a person would be this rude not only to a customer but to the parent of a small child. I have since read reviews of the company on Trustpilot and note that a number of reviews refer to the “angry manager”. I will submit a formal complaint. Appalling company. **Response to Waterbabies: I sent a complaint to the local waterbabies franchise and to head office. I have not heard back from either. I also replied to your Trustpilot email requesting more information. Your response is clearly generic. So I do not hold out much hope that I will hear from your company again. This is not correct complaints management.