lululemon.uk
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Items not delivered, poor returns process
Ordered 4 items, 2 items were delivered as expected but it’s been 2 weeks and I’m still waiting for the other 2 items to be delivered. The store returns process for online purchased items is poor and doesn’t match the return details provided on the website, the store manager (especially in Canary Wharf) asks for delivery receipts, original receipts and additional card verification (even when you show the original card used for the online purchase). Having been a regular shopper at Lululemon, I would be reluctant to continue shopping there in future.