PSA Finance UK Limited
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Direct Debit Guarentee Rules
Have broken Direct Debit Guarentee Regs, by taking money out of our business account - end of lease for admin fees going back as far a December 21 - Feb 22. Chap on the phone thought that their (PSA) terms and conditions allowed them to do this, which is correct if the admin fee was taken on time, but not correct if it is outside of the DD timeframe for collection after you have notified your client (us) of a) the amount due and b) when you intend to take it. You cannot treat your clients accounts like a money pit and just dip in when you want to irrespective of a contract - which is totally void as the DD rules and conditions supercede PSA's contract. DD rules are there to protect customers not to satisfy vendors. Spoke to my Bankers today who verified that PSA actions where incorrect and an Indemnity Claim would be 100% valid to reclaim what they have took without prior notification.