Mobile Phones Direct Ltd
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They've sold me a phone that is locked…
They've sold me a phone that is locked to AT&T in America. Now having to begin a very long complaints process to get my money back and all the money ive spent on an o2 contract for data I couldnt use and how ive tried to repair the phone not knowing what was wrong with it. A local mobile phone repair shop has run a check on the phone to discover its American and locked to AT&T who have been blocking any data or signal on the phone. Absolutely ridiculous. The O2 Store on Fargate in Sheffield has run the same check and provided the same evidence, it is an American locked handset being sold in the UK. I've wasted 6 months blaming O2 for this who have done network resets on the phone, changed the sim card and moved me to an e-sim in countless stores visits to help me. They can't do anything over the phone with me because of course the phone has no signal. I've contacted Mobiles Phones Direct via facebook messenger as I cant see an email address for them, with the necessary screenshot proving this phone is locked to an AT&T carrier. I want my entire contract refunding of £456 because you've sold me a dodgy handset. I havent had any data or signal for 6 months and have been blaming O2 that their network was useless and visited their store 3 times for help. They also checked the phone and warned me it was an American handset and MPD need to refund all of this. Update- they have responded on Facebook messenger that I start a "warranty repair process" with no acknowledgement at all of the screenshot I've provided showing they've sold me a locked AT&T phone. I can already tell this is going to be lengthy and painful. Am going to issue MPD a Letter of Claim to recoup the wasted £456. I can see the reply below, unfortunately as explained this handset is locked to AT&T so offering to phone me on it won't get through. It also took a HUGE amount of investigation to understand it was a handset issue, and that the phone is locked, so you can understand why I've been going to O2 all this time for help since it felt like a network issue.