Kits
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Great People to Deal With - I Won’t Buy Glasses Anywhere Else.
I have been using Kits for my glasses for a few years now and have never had any issues at all. I did have a problem with my most recent pair in that a screw came undone and popped out, causing a lens to fall out and become scratched on the ground. I contacted Kits Customer Service and explained the situation and requested a lens that I could fit myself. They assured me that there was no need for that work on my part and would send me a complete new pair of glasses - which they did. This was at a time when Canada Post (Kits usual shipper) was about to go on strike and I was concerned my glasses would get caught up in this. Upon my enquiring about this they immediately said they would ship with a different courier to make sure I got my glasses ASAP. Faultless customer service, from pleasant and friendly members of staff. I have no reason to buy my glasses elsewhere and will stay with Kits. Highly recommended.