Bastion Hotels
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Bastion Hotel staff
The hotel was in the centre of Maastricht in an excellent position for everything. My only gripe was with the hotel management. I stayed at the hotel two nights and used the hotel car park which is undercover. When l obtained the ticket for the car park the gentleman at the reception requested me to pay 30 euros if possible in cash. Everything was fine untill leaving when the reception requested payment for two days parking. I contested this but the receptionist said they didn't have any trace of my payment so I would have to pay before leaving. I payed to avoid ruining our last day in Holland. After returning home I wrote my review as requested by the hotel. I was contacted by, I believe, customer services who were supposed to help. The hotel obviously didn't accept what happened as they don't make mistakes and as I didn't have a receipt it never happened. The conclusion is, if you stay with Bastion Hotels, watch out paying for anything without obtaining a receipt.