Travel Protect
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I called travelprotect from a taxi…
I called travelprotect from a taxi driving through floodwaters in Thailand after the driver advised that we would not make it to the airport today. The first five minutes of the call in this stressful situation was spent verifying my identity, even though I offered the policy number at the beginning of the call. When I was finally able to ask what assistance I'd be receiving, as in will they arrange a hotel and a new flight etc. I was informed that I will need to pay for everything myself and then make a claim after returning home, and that the payment of the claim would be dependant on me providing documented proof of the flooding event. When I asked where does one acquire such a document, I was met the realisation of incompetence. Such an authority does not exist. The only way to "prove" the flooding event was photos and video. The one positive of the call is that he reminded me to ensure I document everything and save every receipt to support my forthcoming claim. In fairness this is about as bad as every insurance company. And as a fun little anecdote, the plane was 5 hours late which afforded us plenty of time to navigate the floods so no claim was made.