Ahoy Cruises
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Our cruise of a lifetime was cut…
Our cruise of a lifetime was cut short,due to COVID.We had to rely on Ahoy to arrange our passage home from South Africa.We were advised by them that the only option was for us to pay for a flight home and claim on our insurance.We had flights booked with BA but Ahoy said they couldn’t be changed and we had to rebook with Emirates for £1330,which we did.Whilst travelling back we received communication from BA to say our flights had been changed as requested by Ahoy.Since returning I explained all this to ahoy who flatly refused to admit any mistake on their behalf.They also refuse to refund any money.They told me to contact BA for a refund.BA tell me they can only refund the agent and not me.Again Ahoy deny this.I’ve emailed several times as under the Package travel regulations 2018 they are responsible for getting me home at no cost to me,they have now stopped replying to my emails.I am also waiting for the 50% refund from NCL which has gone to them and not to me,nothing from Ahoy concerning this. We didn’t stay in Cape Town,as booked,as we were not allowed to enter the country,again no refund for this either,Ahoy say it’s complimentery!! Also every time I spoke to someone I got a different story so someone is not telling the truth.Now in the hands of ABTA.Avoid this company at all costs.