Jennifer

Jul 26, 2020

Needs Updates but The View is Amazing

We stayed in Sea Spell. The cleaning crew was running behind so we were delayed waiting outside the house for about 45 minutes but had hopes that meant the cleaning crew was doing an extra good job for us but the first thing we noticed upon entering the home was that the cleaning services performed were greatly lacking. Not only was the house full of sand the floors were filthy - like we had black feet from walking across them. There were no cleaning supplies except what we brought with us but we did not bring a mop. The cleaning people also left food stains on the couch that were cleanable because we cleaned them off after reporting it because we didn’t want to get blamed for them if they didn’t come off. There were food crumbs behind the amazing couch and on the window sills. They really did a poor job at cleaning and making the house ready for us. There was a dirty towel left in one of the bathrooms and a dirty, wet wash cloth left in another shower. The house needs some items updated as well. There is only one standard size refrigerator (in a house for 20 people) with no ice maker. The freezer door sticks and doesn’t want to close, the rusted shelves inside do not slide anymore. The produce drawers in the refrigerator portion are broken and everytime you pull them open they fall out and you have to line them back up to close it - since it’s the only fridge you have no choice but to fill them and use them. The patio furniture is worn out and the cushions are ripped and have the dirty stuffing hanging out. The plastic lounge chairs on the pool patio are cracked and the BBQ grill was so far beyond disgusting and rusted that we decided we would go get our own. The maintenance man that came because of the broken door handles, broken locks, broken toilet paper holders said his management would not let him replace the grill yet just because it was nasty on the inside but that since it was so rusted and dirty on the outside they may let him go ahead and replace it. He never came back so I’m assuming they said that was a no-go. Most of these items are things that could be easily taken care of by us or the rental company but when you pay this kind of money to stay somewhere you don’t expect ripped cushions on patio furniture, an unusable grill, multiple exterior doors that don’t close because the door handles are barely hanging on so they randomly blow open. The customer service side of the rental company was very good. They checked in daily to see if we needed anything. Sent someone out to handle all the issues reported. Check-in procedure was easy and hassle free except for the delayed time of the cleaners as mentioned above. On the positive side the views from this house are amazing. The large sectional couch made it great for everyone piling up together in the evenings. There was plenty of room for everyone to spread out and have their own rooms and plenty of bathrooms. Very nice to be right on the beach and having the small private pool to enjoy after the beach was a huge plus as well. Overall this was a great trip and we enjoyed it. We are going back for another beach trip next month but are going to stay at a different house.