ARMANDO

Dec 28, 2022

Terrible customer service!!!

Purchased as a Christmas gift and tire would not hold air. I have been trying to reach customer support via chat and phone. Spoke to somebody and said she would email me instructions for replacement tire and did not receive anything. I then called again and chose option for them to call me back and it took them almost 5 hours to call. When they did call they let it ring once and hung up. Minute later they did it again let it ring once and hung up. Chat is the same no real person ever gets on. I am now waiting again for a call back which probably will be waiting for hours. Worst customer service. Regreting buying the extended warranty and buying 2 bikes.