Bord Gáis Energy
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No loyalty towards loyal customers
My grandmother, 84, has been a loyal customer for many years. Recently, an agent knocked on the door to explain she deserves the 25% discount. My grandmother pays her bills via the Post Office. When we called to discuss the discount, she was told that she had to go paperless. That's fine, we can set up a direct debit but she requested to find out how to see her bills. They replied "email" it's the only way. Have Bord Fais completely forgotten about the older generation? Going cashless is terrifying for them but to never see a bill or payment confirmation? That's unheard of for the elderly and to expect them to just get used to this is crazy. She's a pensioner, her bills are through the roof as is. She's looking to save a few pennies and has to give up so much to do so. Bord Fais, paperless is fantastic, for the environment alone, but you have to meet the elderly in the middle. We asked if she could receive a text and no, email only. Emails at 84 is like learning a new language. Insane service. Delighted she has decided to leave.