Mint Mobile
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DO NOT Change Your Number...
I signed up for Mint Mobile during a promotion on 08/03/2025. I got the Unlimited Plan that was 12 Months for $15 per month. Since I was interested in keeping the service, I paid in full for an entire year. Initially, I transferred one of my marketing numbers, in lieu of getting a new random local number. After a few weeks, the service was good. I didn't notice any major differences from T-Mobile, AT&T, or Verizon, and I have actually tried all three over the past year. I was happy now and simply wanted to keep the service active and get a new phone number so I could use my telephone number elsewhere. Well, that was not to be... Hey there ! This is Gerald from Mint Mobile Customer Care. Thanks for reaching out! How can I help you today? I am transferring my primary phone number to a different provider and need my port out code AND a new telephone number for this account, please. I will also be switching mobile devices, to my older iPhone 14 Pro Max, when I receive the new telephone number. I understand you're inquiring about porting out your services. Even though that is the last thing we want to hear from a valued customer like you, I can help you with that! I will generate the port out information for you. Please verify the Mint mobile number together with your full name, the full name and email address showing with the account? I need a NEW number and you to allow me to release my existing phone number. I am happy with your service and would like to keep it, however I need a new number on this account, since I would like to transfer xxxxxxxxxx elsewhere. I do not need a new order. I just need a new number. People change their mobile numbers all the time. That is all I want to do. AND release my old number, so I can use it elsewhere. Oh I see. If you change your mobile number xxxxxxxxxx , you may lose it and may not be able to transfer it, which is why we need to process a new order for a brand new mobile number. Then you can still keep the xxxxxxxxxx if you want to transfer it to a different carrier. So I need to pay more money, just to get a new number? If it's a brand new mobile number, you can take advantage of the promotion. Never mind. I simply need my Account Number and my transfer out PIN. So just to confirm, once I transfer xxxxxxxxxx away from Mint Mobile, you are going to cancel the account I pre-paid for? RIGHT? Again, I am asking nicely. Can I please get a new number so I do not have to cancel this account. I just do not want to use the existing number I signed up with on a mobile device. For existing customers, you are allowed one number change within a six-month period by logging into your account and navigating to "Account Settings" or by contacting customer support. Your website says I can request a new number once. Yes, the account will be cancelled. Even as much as I want to process your request, it's just that , we don't have that kind of option. Again, if you change your mobile number , you may lose it. The only option is to process a new order. And the new order ( with a brand new mobile number) also cannot be associated to services that xxxxxxxxxx has. Because we are in prepaid service and we cannot do a sim swap like that. Postpaid services have that option. So the website is a lie then? Because what you are trying to process is different from simply changing a mobile number, you want to keep 2 mobile numbers ( xxxxxxxxxx and the new mobile number) which is not an option. It is MY number. I transferred it to you. That DOES NOT make it yours. I am asking for a NEW number to simply be assigned to me and to take MY number back, which your website CLEARLY says is possible. Mint Mobile allows you to change your telephone number, but it must be requested either when activating a new line or by contacting their customer support. You can request a new number during the activation process by choosing the option to "Get a new number," which will assign one based on your ZIP code. For existing customers, you are allowed one number change within a six-month period by logging into your account and navigating to "Account Settings" or by contacting customer support. I truly apologize, we really need to process a new order to have that option. How much is that? And will I loose the entire YEAR I already pre-paid? This is such a BAD system for customers who pre-pay for UNKNOWN services. Since you will process a port out, you may lose the remaining balance on your existing plan. Let me connect you over to our Sales team to check the promotion for a new line. Never mind. You just lost a customer for life. I need an export of this chat history for my records. As you can clearly see, I am out a year's worth of mobile service, simply because I wanted to change my number. I am not happy with my overall Mint Mobile experience and have already moved on to another carrier. Do Not use Mint Mobile if you want to change your number.