Hilton Car Supermarket
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Avoid!!
Awful service from day one! Looked at a car and placed a deposit on one they said would arrive in a week’s time. No one ever called to keep me updated so I ended up having to keep chasing. Weeks passed, the car I put a deposit on never arrived and all I had was excuse after excuse. Eventually I turned up at the garage and said I needed a car that day. I ended up buying a different car, more money. I was reassured the things that weren’t up to scratch would be sorted and this was written down on the purchasing document. I went back to have some parts sorted and ended up spending over 3 hours just for them to say they had polished out the marks they said they could. The bungs that should have been ordered when purchased still hadn’t and I was told they would be sent to me. Months down the line they still haven’t arrived and no one comes back to me when contacting them. The parcel shelf that should have been ordered, was taken from another vehicle and had mould on. My wheel locking but was lost when they supposedly polished out the marks. All in all the marks weren’t improved, wheel locking nut was lost, door bungs never arrived, manky parcel shelf instead of a new one that should have been ordered. The head of Aftersales is as helpful as an inflatable dartboard. He told me he could change my mind on the service of the company but he made it worse.