Celebrity Cruises
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I recently finished an 11 day sailing…
I recently finished an 11 day sailing to Alaska on Celebrity Eclipse. I am very disappointed. I have mostly sailed with Celebrity and this cruise was a disaster. We got on the cruise fine and it looked promising but the room was missing the shelf in the closet which is nice to have. Good thing I brought magnetic hooks. The staff were very nice but the ship was so short staffed in many areas. The World Class Bar had one bartender and it took over half an hour to even get served or longer. The food was not as good as I recall on other sailings, so was disappointed with that. I preordered the picture package so I could have all the photos I wanted but they forgot to tell us we had to take our photos after supper in the hallway. No more photos off or coming on the ship and no photo was taken on chic evenings. When we gave them our email address, they said our pictures would be waiting for us. We have received no pictures as of now and are still waiting. That package was priced around 100 usd. I want my pictures, at least the ones we had taken. On day 7 I got covid. Very poor response from Drs on ship. I was made to isolate in an inside cabin and my husband who tested negative got to go to a big room with a big window. They knew, as a CAD Veteran, I suffered from PTSD and depression, but that did not matter. The medical staff were very hard to get hold of. The meals that came to the room were cold or lukewarm. I was kept in the dark about what was going to happen to me at the end of the cruise. Little or no passage of information which only isolated me more. I felt so alone and when promised premium wifi, and tv programming, well we only got the wifi a day or so before end of cruise. There were notes sent to the room but the information kept on changing, even on the day of getting off ship. I was so disappointed, I cancelled an upcoming cruise with them in 2024. I know the covid is not the responsibility of the cruise line and I did appreciate the fact that they are offering up to 350 USD for room and meals, which I will claim. I have heard from others this does not happen too quickly so I guess I am at their mercy to reply back to me. I am really disappointed we did not get our photo package.