Leonardo Hotels
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I am writing to share a disappointing…
I am writing to share a disappointing experience I recently had at a hotel that I believe highlights a significant lack of customer service and professionalism. During my stay, I encountered the following issues: - At check-in, the staff ignored me as they continued personal conversations, delaying my acknowledgment. - The room service menu was misleading, as the food served did not match the descriptions provided. - When I requested water during the night to take my medication, I was informed I would need to pay for it, including a room service charge. - The morning of checkout, I had to call an ambulance due to a medical emergency. Despite informing the reception, the room phone rang incessantly while the paramedics were conducting an ECG. The staff insisted on discussing late checkout, even after I explained the situation. - Post-checkout, I attempted to address these concerns with the manager, who dismissed my complaints and denied receiving prior emails, even when I presented evidence. These incidents suggest a systemic issue with the hotel's customer service and staff training. Such behavior is not only unprofessional but also inconsiderate, particularly during a medical emergency. I would strongly recommend avoiding this hotel and considering other options in the area that prioritize customer care and uphold basic hospitality standards. Thank you for taking the time to read this. I felt it was important to bring attention to this matter, as it reflects poorly on the industry as a whole.