Warner Leisure Hotels
View company profile →
Title: Disappointing Experience – Breach of Contractual Terms
I am extremely disappointed with my recent experience with Warner Leisure Hotels. I booked a holiday almost 12 months ago, at which time the package included complimentary optional activities such as rifle shooting and archery. However, I have since been informed that, as of April this year, these activities have been reclassified as chargeable extras. This change directly contradicts the terms and conditions in place at the time of booking, which clearly state that there will be no increase in the cost of the holiday after confirmation. This alteration represents a clear breach of contract and has resulted in an increase in the overall cost of the holiday—something I did not agree to. It is both disappointing and concerning that a company of this stature would implement such changes without honoring prior agreements. Based on this experience, I would not recommend Warner Leisure Hotels and will not be booking with them again.