Tesla
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I take no pleasure in writing this…
I take no pleasure in writing this negative review, but I feel compelled to share my experience in the hope that it will inform and caution other Tesla customers about what they might encounter at the Tesla Mt Gravatt service center. I own a 2023 Tesla Model 3 RWD with 109,000 km on the odometer. One day, the boot began malfunctioning—it attempted to open but then immediately locked itself. I was still able to open and close it manually, so I continued using it that way. After contacting Tesla, they promptly diagnosed the issue and confirmed that the left-hand side power strut in the trunk needed replacement. Communication was conducted via the app and over the phone. At no point was I advised to stop using the boot manually—despite Tesla being fully aware of the mechanical issue. I continued to use it cautiously until one day, the power strut bent and shattered my rear glass. When I returned to the service center, the first thing a staff member asked was whether anyone had told me not to use the boot. Clearly, they knew such use could cause further damage—but no such warning was ever given. Following this, Tesla Mt Gravatt refused to accept any responsibility for failing to warn me of the potential consequences. They acknowledged the defect but took no accountability for the resulting damage. If you're a Tesla owner or considering becoming one, be warned: Tesla's service model can leave you stranded—even when they’re fully aware of risks that could lead to serious damage. Whether this is due to negligence or a deliberate strategy to generate more revenue is for you to decide—but in either case, the customer pays the price.