Jura Watches
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A Shower, which means Awful
I contacted Jura, which is really CW Sellors, on 29th April 2025 to enquire about delivery of a watch and to ask for a discount. The salesman, who could as easily have been selling used cars as watches, told me the watch would be sent with Royal Mail. He expressly said that if I bought it, it wouldn't arrive the next day, but probably the day after. That was important because the watch was to be a birthday gift for the following week. He sent me a discounted price and I bought the watch. The following day I received an email telling me the watch would be with me by 28th May 2025. I contacted Jura and spoke to the same salesman by telephone who denied confirming delivery described above. I told him the order was cancelled immediately and said I wanted a refund. The salesman attempted to tell me I'd have to accept a credit note, until I asked him if he wished me to recite the Distance Selling Regulations. I suspected he was one of those awful commission type salesmen who would sell sand if they were paid enough. I confirmed the order cancellation by email and my demand for a refund. I received an email the same day informing me my refund of over £2000 would be with me within 7-10 working days. I waited patiently but the refund didn't arrive by the end of the tenth working day. I sent another email, which didn't receive a response. I then sent a letter before action necessary to sue for debt recovery at the County Court. I received a response figuratively hitting me over the head with CW Sellor's terms of business, which wouldn't withstand scrutiny in light of the Unfair Contract Terms Act in my view. I eventually got my refund today, almost a month after I asked for it. I do wonder if the delay was caused by Jura/ CW Sellors having to issue many refunds, which would not surprise me because in my experience it sells items it hasn't got in stock, gives false and misleading information and has a, at best, dubious sales ethos. Jura/ CW Sellors replied to this review with the usual platitudes and said they'd look in to the matter etc., but nothing will be done. Avoid both Jura and CW Sellors, better options exist, and by reference to reviews it seems people agree.