Apex Car Rentals Australia
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Is there a zero rating??
Is there a zero rating??? This experience almost ruined our entire holiday. Our family of 5 arrived after hours and rang the number for the shuttle. The shuttle arrived and the driver got out and went and spoke to another shuttle driver. We didn't know if this shuttle was for us or not, as it was an after hours company and there was no insignia on the shuttle. Eventually we went over to the driver and asked and he said yes his shuttle was the one we were waiting for. He carried on talking and we climbed on board. He carried on talking for another 5 minutes or more, so I decided to ask him if we were waiting on others. From this moment on, this man turned septic. He was the rudest man with the worst customer service I have ever experienced. My children are in their twenties and they were frightened that he was taking us to do away with us. He had the motorbike gang bandido tattoo which made us even more wary. We asked where he was taking us as by this time it was dark, and he wouldn't tell us. If you have any sense never use Apex rentals. This experience was September 2016, and I have come across this forum, as I am booking another trip, but certainly NOT with Apex. Having said that we have just rented a car from Apex at Auckland airport and we couldn't fault it, but they certainly have a lot of work to do in Coolangatta.